Privacy Policy

1. Who we are

Cyber Ghost Solutions is a UK-based digital agency specialising in AI, automation, SEO, websites and business systems. For privacy queries contact info@cyberghostsolutions.com or +44 7424458643.

2. Information we collect

We may collect information you provide directly and technical data generated when you use our site:

• Identity and contact details — name, business name, email, phone number
• Project details — website URL, budget range, services of interest, challenges and goals
• Marketing preferences — where you opt in to updates
• Technical and usage data — IP address, browser type, device, pages visited, referrer and UTM campaign parameters
• Communications — emails, form submissions and notes related to your enquiry

3. How we use your information

We use personal data to:

• Respond to enquiries and book consultations
• Deliver services you request and manage our client relationship
• Improve our website, services and marketing effectiveness
• Send service updates or marketing where you have consented or where permitted by law
• Meet legal, security and fraud-prevention obligations

4. Legal bases (UK GDPR)

Depending on the activity, we rely on one or more of: performance of a contract or steps prior to contract; legitimate interests (e.g. responding to business enquiries, securing our systems); consent (e.g. certain marketing); and legal obligation.

5. Sharing your information

We do not sell your personal data. We may share it with trusted processors who help us operate (for example hosting, email delivery, analytics or CRM tools), only as needed and under appropriate agreements. We may also disclose information if required by law or to protect our rights and users.

6. International transfers

Some tools we use may process data outside the UK. Where that happens, we take steps to ensure appropriate safeguards are in place (such as UK adequacy decisions or standard contractual clauses), as required by applicable law.

7. Retention

We keep enquiry and client records only as long as needed for the purposes above, including resolving disputes and meeting legal or accounting requirements. Lead records may be retained for a reasonable business period unless you ask us to delete them where we have no overriding obligation to keep them.

8. Security

We use appropriate technical and organisational measures to protect personal data (including access controls and secure transmission where applicable). No method of transmission over the internet is 100% secure; we work to reduce risk as far as reasonably practicable.

9. Your rights

Under UK data protection law you may have rights to access, rectify, erase, restrict or object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time. You may also complain to the Information Commissioner’s Office (ICO). To exercise your rights, email info@cyberghostsolutions.com.

10. Cookies and similar technologies

Our site may use essential cookies to make the site work, and optional analytics or marketing technologies where configured. You can control cookies through your browser settings. Campaign parameters (such as UTM tags) may be captured when you submit a form so we understand how you found us.

11. Children

Our services are aimed at businesses and adults. We do not knowingly collect personal data from children.

12. Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you acknowledge the updated policy.