AI Customer Support Chatbot
Answers common questions about your services, prices, delivery and policies using content you have approved.
Service 03
AI Chatbot Setup for UK Businesses
A custom chatbot, set up around your content and customers.
We train a custom AI chatbot on your content, connect it to your website and pass chats to your team when it can’t help. You don’t need to learn the technology. We set it up, test it and keep improving it.
- Built around your approved content
- Human handoff agreed
- Ongoing support options
Overview
Why Most Website Chatbots Let Customers Down
Your team answers the same questions every day: opening hours, delivery, pricing and how to book. Meanwhile, an enquiry sent in the evening may wait until morning, when the customer may already have contacted someone else.
A chatbot can help, but only if it is set up with care. A generic one can give vague answers, get details wrong or leave people with no way to reach a person.
That is why we focus on the setup: what the chatbot knows, what it is allowed to say and when it hands over to a human.
Our services
What We Set Up
Each chatbot is built around one clear job, using content you have approved.
Lead Capture and Booking Chatbot
Collects contact details and asks agreed questions. Calendar or booking connections are scoped around your tools and their available integrations.
Product and Service Helper
Helps visitors find a relevant service or product page using your approved content and agreed scope.
Who it helps
Who AI Chatbot Setup Is For
These are examples of where a chatbot tends to help, not client stories.
Small Businesses With Repeat Questions
A local training company gets the same questions about course dates, prices and certificates all week. A chatbot can answer from approved course information and pass unusual questions to the team.
Service Businesses Losing After-Hours Enquiries
A home services firm gets quote requests in the evening. A chatbot can collect job details and contact information so the team has context when it follows up.
E-commerce Stores
A shop with a large catalogue fields questions about delivery, returns and sizing. A chatbot can answer from approved store policies and point visitors to relevant product pages.
The Process
How Our Chatbot Setup Process Works
A clear process means no surprises.
- 1
Scoping and Goals
We agree what the chatbot should do and, just as importantly, what it should not do.
- 2
Preparing Your Knowledge
We gather your FAQs, policies and key pages, then organise the approved content the chatbot will use.
- 3
Build and Connect
We configure the chatbot, align its responses with your brand voice and connect it to your website and agreed tools.
- 4
Testing With Real Questions
We test questions your customers ask, including awkward and off-topic ones, then fix weak answers before launch.
- 5
Launch and Improve
We launch the chatbot and agree how conversations and improvements will be reviewed over time.
Before launch
How We Test Before Launch
We agree the test scope with you and check how the chatbot responds before it goes live.
Common questions
Check answers to the everyday service, pricing, delivery, policy and booking questions in the agreed scope.
Edge cases and out-of-scope requests
Check unclear, unrelated and unsupported questions, including when the chatbot should say it cannot help.
Handoff and final review
Check agreed handoff triggers and destinations, then review the chatbot with you before launch.
Results and proof
Results and Proof
We do not have a verified chatbot result to share on this page yet. We will agree what the chatbot should do, test it against real questions and explain how the proposed setup will work before you commit.
Set up responsibly
Accuracy, Human Handoff and Your Data
Accuracy
We configure the chatbot to answer from content you approve and agree rules for what it should refuse or pass on. It can still get things wrong, so we test before launch and agree how to review conversations afterwards.
Human handoff
We agree when a chat should go to a person and where it should go, such as an email, ticket or existing live-chat channel, depending on the tools available to your team.
Your data
Before launch, we identify the AI provider, where chats are processed, how long they are retained, whether chats are used to train models and whether a data processing agreement is available for the selected setup. We recommend telling visitors when they are chatting with AI and providing a clear privacy notice. This is general guidance, not legal advice; check your UK GDPR obligations with your own adviser.
What a chatbot cannot do
A chatbot does not replace your team and should not handle sensitive or complicated issues alone. Its role is to take repetitive questions off your team so people can focus on conversations that need judgement.
Choose the right support
Why Not Set Up a Chatbot Yourself?
You can. Tools like Tidio, Intercom and ChatGPT-based builders can be enough for a simple FAQ. Where we help is deciding what the chatbot should and should not say, preparing your content, connecting it to your site and systems, testing it and planning improvements after launch. If you would rather not manage that work yourself, or a previous attempt disappointed, we can scope the setup with you.
Connected to your business
Connected to Your Website and Tools
We build websites and run SEO, so the chatbot can be planned alongside the content on your site rather than maintained as an unrelated copy. Connections to forms, calendars, email, CRMs or messaging tools depend on your requirements and the integrations supported by the selected platform. See our web development, web design and automation services.
Clear scope and pricing
AI Chatbot Setup Packages and Pricing
Choose a starting point for the conversation. We confirm the use cases, knowledge sources, integrations and support in your written quote before work begins. Prices and monthly platform costs depend on the final scope.
| Package detail | Starter | Growth | Custom |
|---|---|---|---|
| Chatbot use cases | 1 agreed use case | Scope agreed to your needs | Tailored |
| Knowledge sources | Agreed content sources | Agreed content sources | Tailored |
| Integrations | Website | Website plus agreed tools | Tailored |
| Testing before launch | Included | Included | Included |
| Ongoing improvement | Discussed in your quote | Discussed in your quote | Tailored |
| Setup | Quoted after scoping | Quoted after scoping | Quoted for your requirements |
| Monthly costs | Confirmed in your quote | Confirmed in your quote | Confirmed in your quote |
Your quote explains what is included and identifies any AI or platform usage costs. Ongoing improvement is scoped separately to your requirements.
Not sure which fits? Tell us what you needWhy work with us
Why Work With Cyber Ghost Solutions
We are a digital agency, so your chatbot can be planned alongside your website, SEO and automation rather than added as a separate tool. That helps keep its approved answers aligned with what your website says. Contact us by email or WhatsApp to discuss your requirements.
Client results
Work we have done like this
Real published projects — the challenge, what we did and the number that mattered. We do not invent results to make a page look stronger.
We only publish a case study when we can show real numbers for this service. Tell us what you want to achieve on the free consultation and we will tell you honestly whether the service fits, what it would take, and what result is realistic for a business like yours.
Frequently asked questions
AI Chatbot Setup FAQs
Timing depends on the agreed use cases, the content available and any integrations. We confirm an expected timeline after reviewing the scope.
The cost depends on the use cases, knowledge sources, integrations, testing and ongoing support you need. We provide a clear quote after discussing the scope.
Any AI or platform usage costs, including how they are billed, are identified and agreed with you before work begins.
We configure it to answer from approved content and hand over when it cannot help, but no chatbot is perfect. We test it before launch and agree how conversations will be reviewed afterwards.
Yes. We agree when the chatbot should hand off a conversation and where it should go, based on the contact options and tools available to your team.
No. The chatbot is there to handle repetitive questions so your team can focus on conversations that need a person.
That depends on the platform and setup. We agree whether you will update content through available tools or ask us to manage changes for you.
AI Chatbot Setup
Ready to Try an AI Chatbot on Your Website?
Tell us what you would like the chatbot to do and we’ll recommend a practical starting point with a clear quote. There’s no obligation, and we’ll explain the next steps before you commit.
- No obligation
- Clear scope and quote
Often bought together
Related services
Most clients start with one service and add a second or third as the work grows — the links below point to the services that make the most sense next.
Ready to Try an AI Chatbot on Your Website?
Tell us what you would like the chatbot to do and we’ll recommend a practical starting point with a clear quote. You can also ask to talk it through first.
